Service Consultation

When the user informs the company that it is required to provide production operation, on-site or after-sales service,
our company will send experienced technical personnel to the site to guide the work and provide technical support according to the actual situation.

Training And Guidance

Chase Valve provides training and guidance to customers, including valve technology, valve operation and maintenance, etc., in order to increase product added value. In addition, we regularly hold technical and quality seminars to enhance communication between our customers and Neway. Please contact the regional service center of Datong to determine the training content, duration and specific time.

After-sale Service

In order to provide better products to users, our company has established a corporate integrity value system in terms of technical support and after-sales service, so that the company's products are optimal in terms of technology, quality and service. The company has adopted a series of Certification such as ISO 9001, API 6D, CE, Special Equipment Manufacturing License, etc., for this company promises to the user to do the following (If the user makes a reasonable request, our company will also perform as required.)

Our company is responsible for on-site installation guidance, commissioning and operator training of the equipment provided. Our company is responsible for the special tools and consumables required for on-site commissioning and installation. When the owner informs the commissioning operation that the company is required to send personnel to conduct on-site supervision and operation, our company sends experienced engineers to check the installation and supervise the trial operation and operation. A 24-hour technical support hotline is available free of charge for a long time. The warranty period of the valve is free of charge. The goods are delivered to the site for 18 months or installed for 12 months (first to last). During the quality warranty period, if the valve provided by our company has any quality or function problems, our company will carry out the free of charge. Replacement and repair. When the equipment fails or cannot meet the requirements of the owner, our company will eliminate the fault according to the owner's request until the owner is satisfied. After the end of the quality assurance period, we guarantee the long-term provision of technical services, and the fees will be charged by us at the cost. In the event of any quality problems, we will send an experienced engineer to the site for service within 48 hours after receiving the user notification. The technical service fee during the quality guarantee period shall be borne by our company; after the end of the quality assurance period, our company will charge a certain after-sales service fee for the fault repair and inspection of the valve.